Welcome to Customer Service

Shipping Info

COAST by COAST orders are processed and shipped, Monday through Friday, from our office in Los Angeles, CA.

All orders placed Monday through Friday before 3pm PST will be processed the same day & shipped within 1-2 business days (1 business day for Express orders). Orders received after 3pm PST on Friday will be processed the following Monday. Transit times do not include Saturday, Sunday or public holidays.

We offer free shipping on all domestic Ground orders over $250.

 

SHIPPING RATES and METHODS

DOMESTIC CUSTOMERS

Customer will receive a shipment confirmation email with tracking number as soon as the order has been processed.

All domestic orders are shipped using USPS, UPS or FedEx. We are unable to re-route packages once they have been shipped, so please check all shipping details carefully before submitting your order. UPS cannot deliver to P.O. Boxes or APO/FPO addresses.

We are not responsible lost, stolen or delayed parcel. We are not responsible for unanticipated delays due to conditions such as weather or air travel delays. Due to COVID19, shipping carriers are experiencing delays and we appreciate your patience with this. 

All shipments valued over $600 will require signature upon delivery. COAST by COAST will not assume the risk of loss and title for merchandise for any orders that opt for no signature requirement at checkout.

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USPS First Class (under $250)             3-7 days                  $5

USPS First Class (over $250)               3-7 days                  Free

USPS Priority                                         1-3 days                  $8

UPS or FedEx Ground                            3-5 days                  $12

USPS Priority Express                          1 day                        $25

 

INTERNATIONAL CUSTOMERS

Customer will receive a shipment confirmation email with tracking number as soon as the order has been processed.

Coast By Coast uses DHL, USPS, UPS for all international deliveries.

Canadian and International shipping rates do not include duties or taxes. You may be responsible for import duties and taxes on your international order. Some orders may experience customs delays. Transit times are provided by our carries and are not necessarily guaranteed. Coast by Coast is not responsible for lost or missing international packages. 

We do not ship to freight forwarding addresses. All orders placed using freight forwarding addresses will be cancelled immediately.

If you refuse your international order, you will be refunded upon receipt, less the cost of international return shipping.

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DHL or UPS Express                            2-5 days                    $45

USPS Standard                                     6-21 days                  $20

 

CURB SIDE PICKUP

If you would like to pick up an order curb side at our ROW DTLA location, chose Pick up as the Delivery Method at check out. If you select Pick Up, you Questions? Email us at thecrew@coastbycoast.com or call 330-321-8509.